Shipping policy

By placing an order with The Rootworker's Haus you agree to the following:

Processing Time
• Standard processing time is 35-45 business days (Monday–Friday only, excluding weekends and holidays).
• Custom items require an additional 30 business days from when custom work begins.
• Orders containing custom items will ship only when all items are ready.

Shipping
• Processing time and shipping time are separate.
• I will receive a tracking email once my order has been handed to USPS/DHL.
• Delivery times and tracking updates are controlled solely by the carrier.

Carrier Responsibility
• Once my package is accepted by USPS/DHL, the carrier assumes responsibility for delays, missing scans, or misdelivery.
• If my package is marked “delivered” but not received, I will contact the carrier and/or file a claim before reaching out to the shop.

Order Accuracy + Chargebacks
• I acknowledge that I intentionally placed this order, authorized this payment, and provided the correct shipping address.
• I understand that filing a false chargeback is fraudulent and against store policy.

Cancellations & Refunds
• All sales are final due to the handcrafted and spiritual nature of the work.
• I understand that impatience with processing times is not grounds for cancellation.

Chargeback Policy Filing a chargeback while a refund is pending or has already been issued is considered fraudulent dispute activity.

Filing a chargeback after your order has been shipped and tracking has been provided is considered an illegitimate dispute. Once a shipment has been confirmed and tracking information has been issued, the order is considered fulfilled. In the event of a lost or delayed package, please contact us directly so we can work toward a resolution before initiating a dispute with your bank.

All orders are documented with timestamped communication records, shipping confirmations, tracking information, checkout agreement confirmations, and order history. This information will be submitted as evidence in any dispute. We reserve the right to refuse future orders from customers who file illegitimate chargebacks.

Agreement
• By checking this box, I confirm that I have read and understand all shop policies, which are also available on the homepage, FAQ page, and product listings.